Privacy policy

By using this Website, the Applications and when communicating electronically with Loyaltio, each User’s personal data is collected and processed subject to this privacy policy (“Privacy Policy“).

The data controller of the personal data the User provides when accessing and using the Website and the Applications, and after that, is Loyaltio, with registered office at Passeig Carena 38, 08197 Valldoreix, Sant Cugat del Vallès, Spain. The User can contact Loyaltio’s data protection officer at dataprotectionofficer@loyaltio.com.

The personal data collected and processed from Users on the Website and Applications is the personal data of actual or potential customers, partners, colleagues or job applicants that reach us through our Website, under the terms specified in the Terms of Use.

Users’ personal data will be collected and processed to maintain the relationship with Loyaltio and to use their information as a point of contact with the above company. Users’ personal data will also be collected and processed to answer any questions they send through the Website.

The legal basis for this processing is Loyaltio’s legitimate interest in maintaining the relationship with the User. Therefore, Loyaltio will collect and process the User’s personal data for as long this relationship continues and, if applicable, the User does not withdraw the consent provided for data processing.

If Users provide us with personal data of third parties, the User must have previously informed them of its inclusion and of the contents of this Privacy Policy, and will be personally liable to Loyaltio for any harm or loss caused in the event of breach.

Loyaltio will not transfer personal data to third parties, unless strictly necessary to manage and maintain the relationship with Loyaltio, or with the User’s previous authorization.

Under current law and regulations, Users may exercise their rights o access, rectification or deletion of data, request that processing be restricted, oppose it or request data portability, at any time, by sending written notice to Loyaltio, Passeig Carena 38, 08197 Valldoreix, Sant Cugat del Vallès, Spain, or by sending an email to dataprotectionofficer@loyaltio.com, clearly indicating the right they wish to exercise and attaching a copy of their national identification document or similar document proving their identity.

The User agrees to notify Loyaltio of any change to the personal data provided, Any harm and loss caused to Loyaltio or any third parties due to the communication or erroneous, imprecise or incomplete information is the User’s sole and exclusive responsibility.

Cookies policy

Below is information about how Loyaltio Consulting SL and its affiliates (“we”) use cookies on this website.

By continuing to use this website you agree that we can place cookies on your device, including mobile device. By continuing to use your mobile device to access this website, you agree that the following information may be collected: your unique device identifier, mobile device IP address, information about your device’s operating system, mobile carrier and your location information (to the extent permissible under applicable law).

What are cookies?
Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a site and allow a site to recognize your device.

Why do we use cookies?
Cookies do a lot of different jobs, such as letting you navigate between pages efficiently, remembering your preferences and generally improving the user experience. They can also help to ensure that the advertisements you see online are more relevant to you and your interests.

Does Loyaltio use cookies for analytics?
Yes, we may use information collected from our cookies to identify user behavior and for the other purposes described below, to the extent legally permissible in certain jurisdictions.

Do you use any cookies from third party companies?
Some cookies we use are from third party companies such as Google Analytics to provide us with web analytics and intelligence about our sites. These companies use programming code to collect information about your interaction with our site, such as the pages you visit, the links you click on and how long you are on our sites. This code is only active while you are on the Loyaltio website.

What if I don’t want cookies?
By using our site you agree that we can place cookies on your device as explained below. If you want to remove existing cookies from your device you can do this using your browser options. If you want to block future cookies being placed on your device you can change your browser settings to do this.
Please bear in mind that deleting and blocking cookies will have an impact on your user experience as parts of the site may no longer work. Unless you have adjusted your browser settings to block cookies, our system will issue cookies as soon as you visit our site, even if you have previously deleted our cookies.

What types of cookies are there and which ones does the site use?
Loyaltio uses performance cookies.

Performance cookies collect information about your visit and use of this website, for instance which pages you visit the most often, and if you get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is anonymous and is only used to improve how this website works.

We categorize the following as Performance cookies:

• Referrer URL (internal page) — Used to store the URL of the previous page visited. Allows us to track how visitors navigate throughout our site.
• Referrer URL (external page, including if you click on links on Loyaltio social media pages) — Used to store the URL which refers a visitor to our site so we may understand which URLs are referring visitors to our site.
• URL history — Used to store the pages visited by a user.
• Unregistered Visitor cookie — A unique identifier given to each visitor to allow analysis on how unregistered visitors use our site.
• Session Management cookies — These cookies allow us to follow the actions of a user on our sites during a browser session. A browser session starts when a user opens the browser window, visits our sites and finishes when they leave our sites and close their browser window. Our Session Management cookies are created temporarily. Once you close your browser, our Session Management cookies are deleted.

On our website, the user will find some of the cookies described above. Without prejudice of his/her right to limit and/or reject these cookies freely, we inform you that the details of the cookies maybe used on this website are as follows:

Name	Type	Provider	Duration	Purpose
CONSENT	Third party	Google: https://policies.google.com/technologies/cookies?hl=es	2 years	Store a user’s status regarding their cookie choices.
__Secure-ENID	Third party	Google	13 months	Remember your preferences and other information.
_GRECAPTCHA	Third party	Google	6 months	Used by the Google recaptcha service in forms to avoid SPAM.
_ga	Third party	Google Analytics: https://developers.google.com/analytics/devguides/collection/gajs/cookie-usage?hl=es	2 years	Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage.
_ga_*	Third party	Google Analytics	2 years	Google Analytics sets this cookie to store and count page views.
pll_language	Own	–	Session	Contains the language of the session.
cookieeyes-consent	Own	–	1 year	Cookie management.